Return & Exchange Policy

At ShopAlchemix, we want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. The product must also be in its original packaging with all tags attached.

Returns will not be accepted if the product shows signs of use, damage, or alteration.

Exchanges

We offer exchanges for size or defective items, subject to stock availability. To request an exchange, please contact us first. Once we receive and inspect the returned item, we will process your exchange and ship the replacement product.

Non-Returnable Items

The following items are not eligible for return or exchange:

Sale or discounted items
Customized or personalized products
Hygiene-related items (if applicable)

Refunds

Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that shipping charges are non-refundable.

Return Process

To initiate a return or exchange, please follow these steps:

Email us at support@shopalchemix.com
Provide your order number and reason for return
Wait for return approval and instructions
Ship the item securely using a trackable shipping method

Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Important Notes

Returns sent without prior approval will not be accepted
We recommend using a trackable courier service
ShopAlchemix is not responsible for lost return shipments

If you have any questions, feel free to contact our support team at support@shopalchemix.com.

Thank you for shopping with us!